Privacy Policy for Taylor Restoration Services
Last Updated: November 27, 2024
Taylor Restoration Services (“we,” “us,” or “our”) is committed to protecting the privacy of our clients, website visitors, and others who interact with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with British Columbia’s Personal Information Protection Act (PIPA). By using our website or services, you consent to the practices described in this policy.
- Information Collection
We collect personal information only for purposes that are reasonable and necessary to provide services, manage business operations, or comply with legal requirements. For example, insurance details are collected to process claims, and property information is used to assess restoration needs and deliver our services
Personal Information You Provide
We may collect and store information that you provide directly, including:
- Contact Details: Name, address, email, and phone number.
- Financial Information: Payment methods for billing purposes.
- Insurance Information: Details necessary to process claims.
- Property Information: Information related to restoration work, such as property photos and damage assessments.
- Employment Information: For job applicants, resumes, and related information.
Information Collected Automatically
When you use our website, we automatically collect certain technical data through:
- Cookies and Tracking Technologies: We use cookies to enhance website performance and provide a customized experience. You may disable cookies in your browser settings; however, this may affect website functionality.
- Device Identifiers and IP Addresses: Automatically recorded when you visit our site to help us analyze usage and improve user experience.
- Usage Data: Includes interactions with our site, browser type, time spent, and navigation patterns, used to improve site content and usability.
- Use of Information
We use the collected information to:
- Provide and improve our restoration services.
- Communicate with you regarding appointments, billing, and customer service.
- Process insurance claims, where applicable.
- Enhance website functionality and analyse performance.
- Send marketing communications and targeted advertisements for our services, where applicable laws permit.
Marketing communications will only be sent in compliance with Canada’s Anti-Spam Legislation (CASL). You will not receive such messages unless you have provided explicit consent or as otherwise permitted under CASL. You may opt out at any time by contacting us or using the unsubscribe link provided in our communications.
- Information Sharing
We respect your privacy and limit sharing as follows:
- Service Providers: Information may be shared with third-party contractors or service providers strictly to help fulfill restoration services. All providers are bound by confidentiality agreements and data protection standards.
- Insurance Partners: Relevant information may be shared with insurance companies to process claims.
- Law Enforcement and Legal Compliance: We may disclose information to comply with applicable laws, regulations, or court orders.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change in ownership or data handling.
We do not sell or rent your personal information to third parties.
- Cookies and Targeted Advertising
We may use cookies and similar technologies to enhance your experience on our website and provide targeted advertising.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
For targeted advertising, we may work with third-party providers to deliver relevant ads based on your interactions with our site. You can opt out of targeted advertising by visiting the Digital Advertising Alliance’s Opt-Out Page.
Our site does not respond to “Do Not Track” browser signals.
- Your Privacy Rights — Access and Control
You have the following rights regarding your personal information:
- Access Personal Information: Request a copy of the personal information we hold about you.
- Correct Information: Request corrections to any inaccurate or incomplete personal information.
- Delete Information: Request the deletion of your personal information where applicable, subject to legal or business retention requirements.
- Opt-Out of Marketing: Decline promotional messages by contacting us directly or using the unsubscribe option provided in our communications.
We are committed to protecting your rights under British Columbia’s Personal Information Protection Act (PIPA). To make a request, please contact us at paul@taylorrestoration.com. We will respond to your request within 30 days and may require identity verification to process sensitive requests.
- Data Security
We employ industry-standard measures to protect your information from unauthorized access, including:
- Secure Storage: Data is stored on secure servers with limited access.
- Data Encryption: Sensitive information is encrypted in transit and at rest.
- Access Control: Only authorized employees have access to personal information.
Despite our best efforts, no security measure is completely impenetrable. Please keep passwords confidential and contact us immediately if you suspect misuse.
- Children’s Privacy
Our services are intended for adults, and we do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us to delete it.
- External Links
Our website may contain links to third-party websites. Taylor Restoration Services is not responsible for the content or privacy practices of these sites. We recommend reviewing their privacy policies before providing any personal information.
- Retention of Information
We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Once personal information is no longer needed, it will be securely destroyed or anonymised.
Retention timelines include:
- Financial and billing records: Retained for seven years.
- Customer records: Retained for three years after service completion.
- Job applications: Retained for six months unless hired.
Under some circumstances, we may anonymize your data for analytical purposes, which may be retained indefinitely.
- International Data Transfers
Our website may be hosted or personal information may be processed outside of Canada. While this may involve transferring your data to other jurisdictions, we ensure that all transfers comply with British Columbia’s Personal Information Protection Act (PIPA) and adhere to stringent data protection safeguards.
By using our services, you consent to such data transfers as necessary for the operation of our website and services.
- Changes to This Privacy Policy
We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements. The “Last Updated” date at the top will indicate any revisions. Continued use of our website or services after changes signifies acceptance.
12. Questions?
If you have any questions, concerns, or requests regarding our Privacy Policy, please contact us:
Taylor Restoration Services
18515 53 Ave,
Surrey, B.C.
Phone: (604) 619-0559
Email: paul@taylorrestoration.com