To help you understand our emergency response abilities, here are answers to questions we often receive:
Q: How long does the water damage restoration process typically take?
A: Water damage restoration usually takes between 3 to 20 days, depending on the extent of the damage. We’ll quickly assess your situation and provide a clear timeline. We’re in and out for smaller issues in about 3 days, while larger jobs might take up to 20. We work hard to get your life back to normal as quickly as possible. You can rely on us to handle everything efficiently.
Q: What should I do before the restoration team arrives?
A: Before we arrive, turn off utilities, stay away from contaminated areas, take photos of the damage, and remove standing water if it’s safe. We’ll take care of the rest quickly and professionally.
Q: Is water damage covered by my home insurance policy?
A: Water damage is usually covered by your home insurance if it’s sudden and accidental, like a burst pipe. However, issues from neglect or floods aren’t included. Ultimately your insurance adjuster will confirm coverage and explain details with you. We’ll also guide you through making a claim to help you recover quickly.
Q: Can I stay in my home during the restoration process?
A: Yes, you can stay in your home during the restoration process in some cases. We evaluate risks and severity to decide if you are safe to remain. Issues like contaminated water, mould, or structural damage might require you to leave for your safety. In minor cases, we can often work around you, keeping disruptions to a minimum. We’ll guide you through every step, help with any arrangements needed, and focus on efficiently getting your property back to normal.
Q: How do you prevent future water damage after restoration?
A: To prevent future water damage after restoration, we seal cracks, improve ventilation, and use advanced tools to detect moisture early. We also educate you on potential risks and create a plan to keep your property protected.